Privacy Policy for Forme Journeys
Introduction
Welcome to Forme Journeys. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how our travel agency collects, uses, discloses, and protects information when you use our services or interact with our online platform. By engaging with Forme Journeys, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information to provide and improve our bespoke travel planning, luxury excursions, corporate travel management, group tours, adventure travel, and cultural immersion experiences.
Personal Data You Provide Directly To Us:
- Contact information (e.g., name, address, phone number, email address).
- Travel preferences and requirements (e.g., dietary restrictions, mobility needs, preferred destinations, accommodation types).
- Passport and visa details (e.g., passport number, issue and expiry dates, nationality) for booking travel and associated services.
- Payment information (e.g., credit card details, billing address) for processing transactions.
- Health information, if volunteered and relevant to travel arrangements (e.g., medical conditions requiring special assistance).
- Feedback, reviews, and survey responses.
Information Collected Automatically:
- Usage data (e.g., IP address, browser type, operating system, pages viewed, time spent on our site, geographic location).
- Cookies and similar tracking technologies to enhance user experience and analyze site usage.
How We Use Your Information
We use the collected information for various purposes, including:
- To provide and personalize our travel services, including booking flights, accommodations, tours, and transfers.
- To process your reservations and payments.
- To communicate with you about your travel plans, updates, and offers.
- To respond to your inquiries and provide customer support.
- To improve our services and online platform through analytics and feedback.
- To comply with legal obligations and regulations.
- To send you marketing and promotional communications about our services, if you have opted in to receive them.
Disclosure of Your Information
We may share your personal data with third parties in the following situations:
- Service Providers: With airlines, hotels, tour operators, car rental companies, and other third-party suppliers to fulfill your travel arrangements.
- Business Partners: With partners who assist us in providing our services, such as payment processors, IT support, and marketing services.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: To protect the rights, property, or safety of Forme Journeys, our customers, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
We ensure that all third parties we share data with are contractually obligated to protect your data in accordance with applicable laws and our privacy standards.
International Data Transfers
As a travel agency, it is often necessary to transfer your personal data to destinations outside of Canada or your country of residence to complete your travel arrangements (e.g., booking a hotel in France requires sending your name to the hotel). We take appropriate measures to ensure that your personal data is adequately protected during such transfers, implementing safeguards as required by GDPR and other applicable data protection laws.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): To request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of your travel arrangements and a reasonable period thereafter for administrative purposes, and to comply with legal obligations.
Cookies
Our online platform uses cookies to improve your browsing experience, analyze site usage, and for marketing purposes. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the online platform.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Forme Journeys
112 King Street West, Suite 305,
Toronto, Ontario,
M5H 3T9,
Canada